Refund Policy
Returns
At Berlin Seeds, we want you to be fully satisfied with your purchase. If you are not completely happy with an item, you may return it within 60 days of receipt, provided it is unopened, in its original condition, and accompanied by the receipt. Please note that all returns are subject to a 15% restocking fee.
How to Return an Item
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Eligibility: To be eligible for a return, the item must be unopened, unused, and in its original packaging.
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Return Process: Please contact our customer service team to initiate the return process. You will receive instructions on how to return your item and obtain a return authorization.
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Shipping Costs: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product.
Refunds
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Refund Processing: Once we receive and inspect your returned item, we will process your refund. Please allow up to 7 business days for the refund to be credited to your original method of payment.
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Refund Amount: Refunds will include the purchase price of the item, minus the 15% restocking fee, excluding shipping costs.
Non-Returnable Items
Please note that certain items may be non-returnable, including but not limited to items that have been opened or used.
Contact Us
If you have any questions or need further assistance regarding returns or refunds, please contact us.